Privacy & Data Use

This page explains what data is processed when you use PicklyBot.ai and how we handle it.

1. Controller

The controller for the processing described on this website is EVYNTRA SRL, Bucharest, Romania. Privacy requests may be sent to support@picklybot.ai. VAT: RO53935796.

2. Data we process

• Your chat messages.
• Your selected country / region.
• Technical information such as IP address and basic device data (through standard logs and analytics).

3. Why we process it

• To generate answers using AI.
• To adjust results to your country.
• To protect the service from abuse and attacks.
• To improve reliability and performance over time.

4. Legal bases

Depending on the context, we rely on legitimate interests in operating and securing the service, performance of requested services, and compliance with applicable legal obligations.

5. Retention

Conversation data is stored only as long as needed for your session and system stability, then removed or anonymised according to our retention rules.

6. Third-party services

We may use providers such as OpenAI (for AI processing) and analytics tools (for usage statistics). These providers process data on our behalf or under their own terms where applicable.

7. International transfers

Some service providers may process data outside Romania or the European Economic Area. Where relevant, we aim to use appropriate safeguards under applicable data protection law.

8. Cookies & tracking

Cookies or similar technologies may be used to keep sessions stable and understand usage patterns. You can control cookies in your browser settings.

9. Your rights

Subject to applicable law, you may have rights to be informed, to access, correct or delete your personal data, to restrict or object to certain processing, to data portability, and to lodge a complaint with a competent supervisory authority.

10. Contact

For any privacy-related questions, contact: support@picklybot.ai.

This email address is the main point of contact for privacy, legal and complaint-related communication.

11. Updates

We may update this Privacy Policy from time to time to reflect legal, operational or technical changes. The latest version will always be published on this page.

Last updated: March 2026